General terms and conditions

GENERAL TERMS AND CONDITIONS

The General Terms and Conditions (hereinafter referred to as “GTC”) provide an overview of the contractual content serving as a basis for Hotel Lycium**** Debrecen (hereinafter referred to as “Service Provider”) to establish accommodation agreements with its guests.

 

1. DATA OF THE SERVICE PROVIDER

Name of hotel: Hotel Lycium Debrecen****

Address: Hunyadi u. 1-3., Debrecen 4026, Hungary

Postal address: Debreceni Gyógyfürdő Kft. - Hotel Lycium Debrecen****

Nagyerdei park 1., Debrecen 4032, Hungary

Telephone: +36 52 506 600

Fax: +3652 506 601

Email: hotel@hotellycium.hu

Web: www.hotellycium.hu.hu

 

Operating entity: Debreceni Gyógyfürdő Kft.

Seat: Nagyerdei park 1., Debrecen 4032, Hungary

Company reg. number: 09-09- 002758

VAT number: 11152266-2-09

Community VAT number: HU11152266

Name of registering court:  Company Registry Court of Debrecen Regional Court

Name of the authority permitting the operation: Municipality of Debrecen

Contacts of the authority permitting the operation:  Piac u. 20., Debrecen

Number of operational license:    Hotel Lycium Debrecen**** registration number: 31/2010

 

Hotel Lycium Debrecen**** is a member of the Alliance of Hungarian Hotels and Restaurants, the Code of Ethics of the organization is available at this website: http://www.hah.hu/files/7413/5471/0384/Kdex.pdf
 

 

 

2. GENERAL PROVISIONS

2.1. These “General Terms and Conditions” shall govern the use of the accommodation and services provided by the Service Provider.

2.2. The General Terms and Conditions shall not contain special or unique conditions, but they shall not exclude any separate agreement to be entered into with travel intermediaries, event managers or corporate partners, even with different conditions.

2.3. The quality and standards of the services provided by the hotel shall be the same as the quality and standards to be expected from a four-star hotel.

2.4. The hotel is a smoking-free accommodation service provider. Smoking is only allowed at the designated locations, which are marked with a sign.
 

 

3. THE GUEST AS A CONTRACTING PARTY

3.1. The Guests uses the services provided by the Service Provider.

3.2. If the Guest orders the services directly from the Service Provider, the Guest shall be considered as the Contracting Party. The Service Provider and the Guest shall be considered as Contracting Parties jointly, provided that the conditions are fulfilled (hereinafter referred to as “Parties”).

3.3. If the Guests orders the services of the Service Provider through a third party (hereinafter referred to as “Intermediary”), the conditions of the cooperation shall be prescribed by the agreement entered into by the Service Provider and the Intermediary. In this case, the Service Provider shall not be obliged to inspect whether the third person is authorized to represent the Guest.

 

4. CONTRACTUAL RELATIONSHIP

4.1. In case of offline booking

4.1.1. The Service Provider shall send a quote in response to the oral or written request for quote of the Guest. The sale of the rooms shall depend on the capacity, and the Service Provider shall confirm the bookings.

4.1.2. The Agreement shall be established by the written confirmation by the Service Provider regarding the written booking of the Guest, and it shall be considered as an agreement established in writing. 

Any oral booking, agreement, modification, or any oral confirmation of the Service Provider regarding these shall not be considered as an agreement.

4.2. In case of online booking

4.2.1 The Guest may also book a room by using the online booking engine.

In case of a successful booking, the Guest shall receive an automatically generated email on the booking.

4.2.2. The Agreement shall be established by the confirmation by the Service Provider regarding the online booking of the Guest, and it shall be considered as an agreement established in writing.

4.2.3 In case of online booking, the Service Provider reserves the right to supervise the automatically sent confirmation message, for the case of any improper operation of the online booking engine, and to perform modifications if necessary.

4.3. The agreement on using the accommodation service shall be established for a definitive period.

4.4. If the Guest finally leaves the room before the end of such definitive period, the Service Provider shall be entitled for the complete value of the service prescribed in the Agreement, depending on the free capacity and unless otherwise agreed. The Service Provider shall be entitled for the sale of any accommodation emptied before the end of the definitive period.

4.5. Upon the request of the Guest, the prior consent of the Service Provider is required to extend the duration of use of the accommodation service. In this case, the Service Provider may request the payment of the value of the already performed service.

4.6. In order to be able to use the accommodation service, the Guest shall prove information on its identity in accordance with the statutory provisions, before occupying the room. It is forbidden to stay in the hotel without being registered.

4.7. The content of the agreement shall cover the followings: subject, location, method of use, duration and price of service. It shall also cover the conditions of payment, cancellation and modification.

4.8. Any modification or amendment of the Agreement shall be based on a written agreement to be signed by the Parties.

Sending the modification and/or amendment by email or fax shall also be considered as an accepted method, provided that they are confirmed by the Service Provider in writing.

 

5. BASIC SERVICES OF THE HOTEL

5.1. Accommodation service

Types of hotel rooms (each of them has an air conditioner, a room safe, a minibar, and a hairdryer).

5.1.1 Standard double-bed room (TWIN): Double bed (2 separate beds next to each other) of 100x200 cm, TV, bathroom (basin, shower, toilet) 25 m2

5.1.2. Standard double-bed room (DOUBLE): double bed for two persons of 200x200 cm, TV, bathroom (basin, shower, toilet). 25 m2

5.1.3. Accessible double-bed room (HANDY): Double bed (2 separate beds next to each other) of 100x200 cm, TV, bathroom (basin, shower, toilet) 25 m2

5.1.4. Superior double-bed room (SUPERIOR): double bed for two persons of 200x200 cm, TV, bathroom (basin, shower, toilet). Additional supply: additional toiletry (hygienic and cosmetic care kit, water boiler, coffee machine, supply of coffee and tea. 25 m2

5.1.5. APARTMENT: A room with two spaces, containing a bedroom and a living room. For each room, the followings are provided: 1 television, a double bed of 200x200 cm in the bedroom area, and an extendable sofa in the living room area. A double basin, an individually created and large shower, a corner bath and toilet are located within the bathroom opening from the living room. 41 m2

5.2. Catering

5.2.1 As one of the basic services, the hotel provides a buffet breakfast to the hotel guests within the indicated opening hours. 

No food or drink shall be taken outside the restaurant without a permission. In case of the breach of this, the Service Provider shall be entitled to charge the balance of the guest with an additional breakfast fee, depending on the amount of the food taken outside. 

5.2.2. The breakfast is available to the guests in Átrium Restaurant between 7.00 am and 10.00 am. Upon the request of the Guest, we serve the meals chosen from our room service card in the room. The price of these meals includes the room service fee.

5.2.3. On the day of arrival, the half boarding restaurant service, including a buffet breakfast and a buffet dinner, shall start with a diner, and on the day of leaving, it shall end with a breakfast. 

In case of late arrival (after 10.00 pm) we provide cold meals, provided that we have been informed on the late arrival by the guest in advance.

5.2.4. The hotel restaurant is available to the guests between 7.00 am and 10.00 am, and also between 12.00 pm and 10.00 pm, from Monday to Sunday. The Guest may contact the reception desk or the restaurant in order to reserve a table. 

5.2.5. The drink bar is available to the guests between 7.00 am and 10.00 pm from Monday to Sunday. (Kitchen closing hour: 9.30 pm)

5.2.6. Unique demands regarding the meals may be satisfied after being agreed on in advance.

5.3. Use of the wellness department 

5.3.1. The opening hours of the wellness department of the hotel are 7.00 am - 1.00 pm and 3.00 pm - 9.00 pm on each day. 

The Service Provider shall inform the Guests when the opening hours are limited, by using the website, the information of the confirmation letter, and inside the hotel.

The pool and tha saunas close at 8.45 pm.

The hotel guests have unlimited access to the services of the wellness department within the opening hours. The guests living in Debrecen may use the services depending on the free capacity of the hotel.

5.3.2. The wellness department of the hotel is also available to external guests (ticket owners). The current prices are available here: www.hotellycium.hu

5.3.3. The Guests may use the following services at the wellness department of the hotel:

Swimming pool (4 m x 14 m, water temperature: 25 C°), sauna (traditional and aroma therapy sauna cabins), infra cabin, diving pool, hot tubs, sunbathing terrace. 

5.3.4. Wellness services may only be used for the own responsibility of the Guests (only with parental supervision in case of persons younger than 18 years).

5.3.5. The department cannot be visited by persons with infectious diseases or skin diseases, under the influence of alcohol, treatment or sedative medication.

5.3.6. The Guests shall not bring pets inside the area of the wellness department.

5.3.7. The Guests using the services of the wellness department shall be obliged to wear slippers, or any other footwear in compliance with the requirements. The visitors of the wellness department are provided with sacs to cover their shoes, they are obliged to wear the sacs.

5.3.8. The wellness department of the hotel shall be used in accordance with its rules of use. 

In case of the breach of the rules of use, the Service Provider reserves the right to refuse to allow the use of the services of the wellness department.

5.3.9. Participation at the sauna ceremonies by our guests: Sauna Session led by Oscar-winner sauna masters, the Guests shall must register in advance to participate.

5.3.10. A variety of professional fitness machines is also available to our guests: exercise bike, elliptical trainer. The gym of the hotel may be used in accordance with the gym rules. The rules are presented at the entrance of the fitness area. 

5.3.11. Stand up tanning bed: available to our Guests in exchange for the payment of a fee.  

5.3.12. Massage: refreshing, body shaping, detoxifying massages and body treatments are available to our Guests, the Guests shall register in advance to and pay a fee to participate.

5.4. Free time service

5.4.1. In order to ensure the entertainment of the guests, the hotel organizes events for children and adults, if being agreed on in advance, upon an individual request. 

5.4.2. For the use of the children or free time playing equipment, and for the use of the children playing room, an agreement shall be made with the hotel in advance.

5.4.3. Discounted tickets to Aquaticum Mediterranean Spa may be purchased at the reception desk of the hotel.

5.5. Separate rooms 

The separate rooms (Separate Room, Glass Rooms) may only be used in accordance with the related separate written agreement, or the written consent provided by the hotel. Except for the events organized by the hotel in the separated rooms for the guests of the hotel. If the separate rooms are used without the written consent of the hotel, or without a written agreement, the hotel shall be entitled to charge a daily or hourly fee for the use of the separate rooms.

5.6. Parking

Hotel guests with a room booking may use the underground garage of Kölcsey Center, which has an area separated for the hotel and equipped with an own gate, and with parking spaces for 50 vehicles, in exchange for the payment of a fee.

5.7. Internet

The Service Provider provides unlimited and free internet access within the area of the hotel.

Wired and wireless internet connection is provided in the rooms, and wireless internet connection is provided in the communal rooms of the hotel.

 

6. PRICES

6.1. The current rack rates applied by the hotel shall be published in the hotel room and at the reception desk.

6.2. The price lists of certain services shall be published at the certain divisions (Átrium Restaurant, wellness, etc.).

6.3 The Service Provider shall be entitled to modify the published prices (e.g. offers or other discounts) at its own discretion, without being obliged to provide information on such modifications in advance. If the Guest has booked a room and the Service Provider has confirmed the booking in writing, the Service Provider shall not change the price of accommodation.

6.4. The prices shall contain the value-added tax (VAT), in the rate valid on the date of the quote and in accordance with statutory provisions. The Service Provider shall transfer any supplementary burden resulting from the changes of the applicable Act on Value-Added Tax (VAT) on the Contracting Party, provided that the Contracting Party has been informed in advance.

6.5. The published prices do not contain the local tax on tourism, which shall be paid by the Guest at the hotel. The tax on tourism shall be paid by Guests older than 18 years, the amount to be paid in 2018 is 400 HUF/person/night. 

6.6. The Guest may request information on the prices of the services at the reception desk of the hotel before starting to use the service.

6.7. The current prices of the hotel are available at the website of the hotel, www.hotellycium.hu.

6.8. The Service Provider applies a best price guarantee. In order to claim for the guarantee, it is necessary to have a valid and confirmed room booking on the official website of the hotel. The same conditions apply for the lower price than the conditions confirmed by the hotel. 

6.8.1. These conditions are the followings:

• Applies for the same hotel

• Same date of arrival and leaving as in the booking

• Same number and age of guests

• Same type and number of rooms

• No difference between the amount and content of other ordered services

The price guarantee shall not apply for the following types of prices:

• Prices published on non-public medias (e.g. corporate)

 

7. OFFERS, DISCOUNTS

7.1. Current discounts, other offers are published at www.hotellycium.hu.

7.2. The published discounts may only apply for individual room bookings in each case. The published discounts cannot be combined with other discounts.

7.3. The validity of the discount prices may depend on the free capacity.

7.4. The offers of the Service Provider – except for the daily room prices – are only available to the Guests with a limited room capacity.

7.5. In case of bookings of products subject to special conditions, group bookings or events, the Service Provider shall establish the conditions in a unique agreement.

7.6 For children, we provide the following discounts, provided that they stay in the same room with their parents:

  • 0 – 3 years: 100%, therefore the accommodation, or the possible boarding house service, is free of charge.

  • 3 – 14 years: 50%, therefore 50% the fee of the extra bed, and the possible boarding house service, will be invoiced.

  • The prices and tariffs to be paid by adults for extra beds shall apply for children over 14 years.

7.6.1. At the publication of the published unique offers, the children discounts included by the offers shall be indicated separately. 

7.6.2. In case of the need for extra beds or baby beds, the Service Provider shall be informed in advance at the time of the booking.

 

8. PAYMENT CONDITIONS, GUARANTEE

8.1 In case of booking in advance, the conditions of payment shall be contained by the confirmation which is sent to the guest. 

8.2 The guests arriving without booking shall always pay the value of the services upon arrival.

8.3 The value of the ordered services may be paid in the hotel by cash (HUF or EUR), by credit cards marked as accepted by the Service Provider, and by SZÉP Cafeteria Card.

8.4 Payment instruments accepted by the Service Provider at the hotel are cash, debit card or credit card (American Express, MasterCard, Maestro, Visa, Visa Electron), hotel voucher, Széchenyi Rest Card (OTP, K&H, MKB).

8.5 In case of the payment with debit card, credit card or SZÉP Card, the Service Provider shall be entitled to request the Guest to provide official documents proving the identity of the Guest, in order to ensure the legitimate use of the card.

8.6 In case of an agreement, the value of the ordered services may be paid by one-time transfer.

8.7 The Service Provider shall issue and send a proforma invoice, which shall be issued according to the invoicing data provided by the person who performed the booking. Following the receipt of the advance payment, the Service Provider shall issue a prepayment invoice, and it shall issue a final invoice following the completion. 

8.8 In case of the payment with debit card or credit card in advance, the Service Provider shall send a mail form document, which shall be completed and signed by the Guest, and returned to the Service Provider. In order to ensure the legitimate use of the card, the Service Provider may request a copy of the card.

8.9 In case of an advance payment by SZÉP Card and Pay Pal, the Service Provider shall send information on the process of payment.

8.10 In case of booking by using the booking engine, the Guest may pay the value of the service in advance through the Barion system.

8.11 The Service Provider shall be entitled to request a payment guarantee before the guest starts to use the ordered services, but no later than the arrival of the guest. A payment guarantee may be a preauthorization by using the credit card of the guest, where the Service Provider deposits the full value of the requested service from the credit card of the guest.

8.12. For the case of booking for holidays or highlighted periods, or for the case of group bookings, events or conferences, the confirmation sent to the Guest or the agreement made with the booking person shall contain the unique conditions of payment, which may be different from the above conditions.

8.13 Only the contractual partners of our hotel shall be entitled to pay for (fully or partially) the ordered services subsequently. 

8.14 Hotel vouchers may only be used within the indicated time of validity and for the indicated value, depending on the free capacity of the hotel, for the duration agreed on with the Service Provider in advance. The hotel voucher loses its validity after the date of expiration. After being purchased, the hotel voucher cannot be placed on the market and cannot be resold.

 

9. MODIFICATION OF ORDERS

9.1. Regarding the already finalized and confirmed bookings, the possibility of the modification of the date or the number of guests may depend on the free capacity of the hotel, and is only possible according to the information provided in the confirmation.

9.2. The Service Provider may only accept any modification of the booking of the accommodation services at least 24 hours before arrival, only in a written form (email, fax or dispatch).

 

10. CONDITIONS OF CANCELLATION

10.1. The cancellation of the booking shall be in writing.

10.2. The conditions of cancellation shall be contained by the written confirmation sent to the guest in each case.

10.2.1. Unless otherwise prescribed by the hotel in the confirmation, the accommodation service may be cancelled before 2.00 pm on the day before the day of arrival without being obliged to pay a penalty.

10.2.2. In case of late cancellation or no show, the hotel shall consider the amount paid in advance by the guest as a penalty.

10.2.3. The Guest shall not receive financial compensation for the services ordered and confirmed, but not used during the stay in the hotel, or for modified services (accommodation, meals, massage, other etc.). 

10.2.4. If the Guest is willing to leave the hotel before the date of leaving indicated in the confirmation, the accommodation fee cannot be refunded.

10.3. For the case of booking for holidays or highlighted periods (e.g. Flower Carnival, New Year’s Eve), or for the case of group bookings, events or conferences, the confirmation sent to the Guest or the agreement made with the booking person shall request the unique conditions of cancellation, which may be different from the above conditions.

 

11. ARRIVING/LEAVING THE HOTEL – CHECK IN /CHECK OUT

11.1. The rooms may be occupied after 2.00 pm on the day of arrival. The Service Provider may provide the opportunity of earlier arrival depending on the level of free capacity of the hotel, and in exchange for a fee.

11.2 The hotel reserves the rooms until 6.00 pm on the day of arrival, the rooms may be resold in case of unguaranteed bookings if needed. If the Guest fails to arrive, the hotel shall be entitled to automatically delete bookings for more days. 

11.3. The Guest shall be obliged to leave the room no later than 10.00 am on the day of leaving. The Service Provider may provide the opportunity of late leaving depending on the free capacity of the hotel and in exchange for a fee.

11.4. The prior consent of the hotel is required for the guest to extend the duration of the stay.  

11.5 The hotel provides a room for the luggage of the guests in each case.

 

12. METHOD AND CONDITIONS OF USING THE SERVICE

12.1. Upon arrival, the Guest shall provide a document proving its identity, in accordance with statutory provisions, before the occupation of the room.

12.2. Guests with infectious diseases cannot stay in our hotel.

12.3. Concurrently with the completion and the signature of the registration form, the Guest agrees the General Terms and Conditions of Hotel Lycium Debrecen****, and undertakes to comply with the rules of the certain service areas (hotel, restaurant, drink bar, wellness department) in case of having an intention to use the services of the certain areas. The information necessary for the stay are available at the A-Z information brochure located inside the rooms. In addition, we provide a 24/7 service for our guests at the reception desk.

12.4. Upon the arrival of the Guest, the hotel shall be entitled to request the payment of a deposit for any possible extra service and damages. The amount of the deposit may be a subject to change depending on the booked services, but it shall not exceed 200% of the value of the booked services. The deposit may be paid by cash or by credit card preauthorization. In case of credit card authorization, the hotel shall request the card-accepting bank to release the unused amount, within at least 2 business days following the leave of the Guest.

12.5. The hotel shall not be liable for any damages resulting from reasons within the control of the guest. The hotel may charge the guest with any costs resulting from damages caused purposefully.

 

13. PETS

13.1. Pets are not allowed at the accommodation of the Service Provider.

13.1.1. The above rule shall not apply for assistance dogs (e.g. dogs assisting blind individuals), which may enter the hotel free of charge, after informing the hotel in advance and presenting an identity card. 

Except for the wellness department, the assistance dog may visit the communal areas of the hotel, with its owner without any limitation.

13.2. If the Guest takes pets inside the hotel without informing the Service Provider in advance, the Service Provider shall be entitled to charge an extra pet fee in the amount of 20,000 HUF/day/pet. In addition, the Service Provider shall be entitled to charge the Guest with the costs of the damages caused by the pets, and the related additional cleaning.

 

14. REFUSAL OF THE COMPLETION OF THE AGREEMENT, TERMINATION OF OBLIGATIONS ON SERVICE PROVISION

14.1. The Service Provider shall be entitled to terminate the agreement on providing accommodation with immediate effect, and thereby to refuse the provision of services, if

14.1.1. The Guest uses the provided room or premises in an improper manner.

14.1.2. The Guest behaves in a manner which does not comply with the rules of the accommodation, it insults the hotel staff, it is under the influence of alcohol or drugs, or it behaves in a threatening, insulting or other unacceptable manner.

14.1.3. The Guest presumably has an infectious disease.

14.1.4. The Guest fails to complete its obligation on advance payment prescribed by the Agreement before the provided deadline.

14.2. In case of the failure of the completion of the Agreement between the parties as a result of a “force majeure” event, the Agreement shall terminate.

 

15. GUARANTEE OF ACCOMMODATION

15.1 If the Service Provider cannot provide the services described in the Agreement for reasons within its control (e.g. overbooking, temporary capacity problems etc.), it shall be obliged to ensure the accommodation of the Guest immediately.

15.2 The Service Provider shall be obliged to:

15.1.1. Provide/offer the contractual services on the confirmed price and for the elapsed duration - until the end of the period of being prevented - within another accommodation of at least the same category.

15.1.2. The costs of the first night shall be paid in the substitute hotel. If the Guest has no intention to return, provided that the prices offered by the substitute hotel are exceeding the prices applicable for the room booking of the Guest, the Guest shall be obliged to pay the amount of the difference.

15.1.3. One free phone call shall be provided to the Guest in order to be able to communicate the change in the location of the accommodation.

15.1.4. Upon the request of the Guest, to provide free transfer service for moving the offered substitute accommodation, and for moving back to the hotel if applicable.

15.1.5 If the Service Provider fully completes the above obligations, and if the Guest accepts the offered substitute accommodation, the Contracting Party shall not be entitled to enforce any subsequent claim for compensation.

 

16. SICKNESS OR DEATH OF THE GUEST

16.1. If the Guest becomes sick during the use of the accommodation service and loses its ability to act on its own behalf, the Service Provider shall provide medical assistance.

16.2. In case of the sickness/death of the Guest, the Service Provider may request a compensation of costs from the relatives, inheritors or invoice payers of the sickened/deceased Guest regarding the possible medical or procedural costs, the services used before the death has occurred, and the damages of the equipment and fixtures related to the sickness/death.

 

17. RIGHTS OF THE GUEST

17.1. In accordance with the accommodation agreement, the Guest shall be entitled for the proper use of the ordered room, and the other facilities of the accommodation included by the general scope of services – according to the displayed opening hours, provided that they are no subject to special conditions.

17.2. Regarding the services provided by the Service Provider, the Guest may

17.2.1. Make a complaint orally, which shall be investigated immediately, and remedied if necessary. 

If the Guest does not agree with the management of the complaint, or if the complaint cannot be investigated immediately, the Service Provider shall make a record on the complaint and its related point of view immediately, and one copy of such record shall be

• provided to the Guest immediately in case of complaints communicated personally,

• provided to the Guest within 30 (thirty) days in case of complaints communicated orally by phone or any other electric communication service, concurrently with the substantive answer.

17.2.2. shall make a complaint in writing, in which case the Service Provider shall provide a substantive answer in writing and ensure that the Guest is informed within 30 (thirty) days. The Service Provider shall be obliged to justify its own point of view in case of refusing the complaint. 

The Guest may send any claim to the following address:

• email: hotel@hotellycium.hu

• by post: Debreceni Gyógyfürdő Kft., Nagyerdei park 1., Debrecen 4032, Hungary 

17.2.3. If the Service Provider performs the services described by the Agreement in a faulty manner, the Guest shall enjoy the liability for defects in accordance with the Civil Code of Hungary, depending on the nature of the services.

17.2.4. In this case, the Guest may request the Service Provider to resolve the fault or to provide the faulty service again, except for the cases when the completion of the claim chosen by the Guest is impossible, or if the completion of another claim would result in undue extra costs for the Service Provider.

17.2.5. If the Service Provides does not undertake to resolve the fault, or to perform the service again, if the Service Provider is not able to resolve the fault or perform the service again, or if the Guest has no more interest in resolving the fault or performing the service again, the Guest shall be entitled to request for price reduction or to terminate the Agreement.

17.2.6. The Guest may decide to transfer to another liability for defects from the chosen one, but it shall be obliged to bear the costs related to the transfer, except for the case when the transfer was justified or became necessary because of the Service Provider.

17.2.7. The Guest shall be entitled to report the fault immediately after becoming aware of it. As a result of the nature of the service, it is not possible to resolve after the Guest has left and the Agreement was terminated, therefore the Guest shall not have the right to complain after leaving.

 

18. OBLIGATIONS OF THE GUEST

18.1. The Guest shall be obliged to pay the value of the ordered services until the date and by the method prescribed by the Agreement.

18.2. The Guest shall ensure that no child under its responsibility and younger than 18 years are staying in the hotel without adult supervision.

18.3. The Guest shall not bring any own meal or drink inside the catering units of the hotel.

18.4. In order to ensure the relaxation of the Guests, it is forbidden to make loud noises within the hotel and on the terraces after 10.00 pm, for example, watching the television or listening to music with a disturbingly high volume, or making loud noises within the communal areas, the hotel staff shall be responsible for ensuring the compliance with these rules. 

18.5. For the case when the Guest brings food or drinks inside the hotel and consumes them within the common areas, the Service Provider shall be entitled to charge a fair compensation (so-called “cost of hiding” in case of drinks). 

18.6. The Guest shall not bring any meal or drink outside the catering units of the hotel.

18.7. Before using the electric devices brought by the Guest into the accommodation, the consent of the Service Provider shall be necessary.

18.8. The vehicle of the Guest may be parked within the underground garage of the house, which is not protected but monitored by security cameras. The Service Provider shall not be liable for any damage of the vehicles placed in the parking area, of the items placed inside them (including, but not limited to, the break-in of vehicles and the theft of any items; the theft of the vehicle, damages caused by natural phenomena). 

The general rules of traffic shall be respected in the parking area. The maximal allowed speed of the vehicles shall be 10 km/h.

18.9. The hotel shall not be held responsible for the valuables left in the hotel rooms, the Guests may use the deposit safes located in the rooms or the main reception desk.

18.10. The waste shall be collected in the dumpsters placed inside the complex and the rooms. No furniture, device, tool or textile shall be removed or relocated from the room or the building. The hotel shall receive compensation for the damages resulting from negligence of purposefulness from the person causing them.

18.11. The devices and the equipment located within the hotel may only be used for the own responsibility of the Guest, and mandatorily in accordance with the displayed user’s manuals.

18.12. From 1 January 2012, the hotel is a non-smoking facility, in accordance with the implementation of Act XLII of 1999 on the Protection of Non-Smokers. Accordingly, smoking is forbidden within the rooms, the restaurant and the communal areas of the hotel, outside the area designated for smoking, in accordance with the Hungarian statutory provisions. The Service Provider has marked the designated areas, in accordance with statutory provisions, with the signs warning on the compliance with the referred legal act. The employees of the hotel shall be entitled to warn the Guest or any other person within the hotel to comply with the rules, and to stop any illegal behavior. The Guest and any other person within the hotel shall be obliged to comply with statutory provisions, and also to comply with any requests. For the case when the competent authority charges the operator of the hotel with a fee as a result of the illegal behavior of any guest or any other person within the hotel in accordance with the legal act referred to, the operator reserves the right to transfer the amount of the fee to the person having an illegal behavior, and to demand for the payment of the fee. Smoking is only allowed at the designated places. 

In case of smoking inside the rooms or the building, the Service Provider shall be entitled to charge a compensation fee of 25,000 HUF for each occasion, which amount shall be charged to the room balance, and which amount shall be paid by the Guest when leaving.

18.13. Inflammable or explosive materials shall not be stored inside the hotel rooms. The Guest shall be obliged to inform the reception desk in case of fire immediately. In case of any fire or other alarm, the Guests shall be obliged to leave the rooms and the communal areas of the hotel in accordance with the displayed information and as soon as possible. 

18.14. If the Guests are using the rooms and the communal devices or equipment of the hotel together, they shall be jointly liable for the damages resulting from improper use.

18.15. For the fireworks brought by the Guest, and for any other activity subject to authority permission, the written consent of the hotel is required, and the Guest shall acquire the necessary authority permissions.

18.16. The Guest shall be obliged to inform the hotel on any damage caused for it, and provide all information to the hotel necessary to investigate the circumstances of the damage, or necessary for the preparation of the police record/initiation of the police proceeding.

18.17. The Guest (including the visitors arriving to the Guest staying in the room and the persons travelling with the Guest) shall be obliged to use the building and the direct neighborhood of the hotel for the intended purpose, and without disturbing other guests and visitors unnecessarily. 

18.18. The Guest shall be obliged to leave the room cards at the reception desk when leaving. In case of the failure of this, or the loss or destruction of the card, the Service Provider shall be entitled to charge a compensation fee for the card, which amount shall be paid by the Guest when leaving. The Guest may use the room cards to access its room until 10.00 am on the day of leaving. The room card shall lose its validity at this time, unless otherwise agreed between the Guest and the Service Provider on extending of the duration stay.

18.19. The Guest explicitly understands that the communal areas of the hotel (except for the locker rooms and the restrooms, but including the parking garage and the direct neighborhood outside the hotel) are monitored by a closed-circuit surveillance camera system, the footage recorded by the system shall be erased in accordance with the applicable statutory provisions.

 

19. GUEST’S LIABILITY FOR DAMAGES

19.1. The Guest shall be liable for the damages and disadvantages caused to the Service Provider or any third party by the Guest, the persons accompanying the Guest, or any other person for which the Guest is liable for. The Guest shall be liable for paying the damages caused by it to the Service Provider (e.g. additional cleaning: from the price of 20,000 HUF). This liability shall also be applicable if the injured party requests the remedy of the damage directly from the Service Provider.

19.2. If any of the activities conducted by the Guest results in a fire incident, any costs related to the fire alarm (including, but not limited to, the costs of arrival of the fire service) shall be borne by the Guest.

 

20. RIGHTS OF THE SERVICE PROVIDER

20.1. If the Guest fails to complete its payment obligation regarding the fee of any used, or booked but unused service which is a subject to penalty (available in exchange for payment), the Service Provider shall be entitled for a pledge in accordance with the Civil Code of Hungary in order to be able to ensure its claims, regarding the personal belongings of the Guest brought inside the hotel. 

20.2. For this pledge, the rules governing the pledge of a lessor shall be applicable. For the duration of the right of pledge of the Service Provider, the relocation of the pledged items may be prevented. If the pledged item is the vehicle owned by the Guest, only the pledged item shall be considered as a pledged item, and the free movement of the Guest and the persons travelling with it shall never be limited. The persons shall be entitled to leave the hotel without any limitation.

20.3. The gate service, which provides a continuous supervision for the complex, shall be entitled to check the Guests arriving or leaving, to check their identity, and to inspect the vehicles when leaving in justified cases.

 

21. OBLIGATIONS OF THE SERVICE PROVIDER

The Service Provider shall be obliged to:

21.1. Provide the accommodation or other service ordered according to the agreement, in accordance with the applicable provisions and service standards.

21.2. Inspect the written complaint of the Guest, and to make the steps necessary to address the problem, which shall also be recorded in writing.

 

22. SERVICE PROVIDER’S LIABILITY FOR DAMAGES

22.1. The Service Provider takes responsibility for the damages of the Guests which occurred inside the complex, and demonstrably as a result of the fault of the Service Provider or its employees.

22.2. The responsibility of the Service Provider shall not cover the damages which occurred as a result of a reason beyond the control of the employees and guests of the Service Provider, or as a result of a reason caused directly or indirectly by the guest itself.

22.3. The Service Provider shall be entitled to designate areas within the hotel where the Guest cannot enter. The Service Provider shall not be responsible for any damage or injury occurring at such areas.

22.4. The Guest shall be obliged to inform the Service Provider on any damage caused for it, and provide all information to the hotel necessary to investigate the circumstances of the damage, or necessary for the preparation of the police record/initiation of the police proceeding.

22.5. The Service Provider shall only take responsibility for valuables, securities or cash, if they have been explicitly accepted for safekeeping.

22.6. The Service Provider shall not be liable for personal belongings (including the objects placed inside the room deposits) left in the communal areas or rooms of the hotel.

22.7. The Service Provider shall not be responsible for the damages if the use of the hotel wellness department is limited or not allowed, as a result of an extraordinary maintenance or a maintenance performed in order to comply with the provisions on hygiene.

22.8. The Service Provider shall not be liable for the valuables left within the vehicles parked inside the parking area of the Service Provider, and the Service Provider shall inspect the damages caused for the parking vehicles, and shall compensate the damages resulting from the negligence within the control of it.

22.9. The maximal amount of the liability shall be the daily room price, in accordance with the Agreement, multiplied by 50, unless the amount of the damage is smaller.

 

23. PROTECTION OF CONSUMER INTERESTS, DATA PROTECTION

23.1. Regarding its activity, the protection of personal data is essential for the service provider, who manages the provided personal information only in accordance with the applicable statutory provisions, ensures their safety, makes the technical and organizational measures, and establishes the procedural rules necessary to comply with the statutory provisions.

23.2. The guidelines of the Service Provider related to data management are provided in a separate Data Protection Policy, which is continuously published at website www.hotellycium.hu, and which is considered as legally binding by the Service Provider.

23.3. The rights for professional supervision regarding the scope of activity of the service provider shall be exercised by the Notary of the City of Debrecen or the County District Office of Debrecen.

23.4. Security cameras are operated within the area of the hotel. The records will be deleted following the duration prescribed by the applicable law.

23.5. Occasionally, photo and video recordings, and journalist reports are created within the area of the hotel. Unless otherwise prescribed by the Guest, the Service Provider shall be entitled to publish such records on any channel subsequently (generally: internet and television media, printed press, printed materials prepared by the hotel, website, photo and video sharing pages, social media). At the location of the shooting, the Guest shall be entitled to request to not be presented on the records. In such case, the Service Provider shall be obliged to make photos/videos accordingly.

 

24. CONFIDENTIALITY

During the completion of its obligations prescribed by this Agreement, the Service Provider shall be obliged to act in accordance with the Act on the Protection of Personal Data and Public Access to Data of Public Interest, Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information, the applicable statutory provisions on data protection, and the applicable internal rules of the Service Provider (provided that the Service Provider was informed on this by the Guest).

25. FORCE MAJEURE

Any reason or external circumstance beyond the interest of the Parties (including, but not limited to: war, fire, flood, natural disaster, failure of electricity, industrial action) which is beyond the control of the party (force majeure), may release any of the Parties of its obligations arising from the Agreement, until the end of such reason or circumstance. The parties agree that they shall make every reasonable effort to reduce the possibility of the occurrence of such reasons or circumstances to the lowest possible level, and to remedy the damage caused by such reasons or circumstances as soon as possible.

 

26. LAW GOVERNING THE RELATIONSHIP BETWEEN THE PARTIES, PROCEEDING COURT

26.1. The relationship between the Service Provider and the Guest shall be governed by the provisions of the Civil Code of Hungary. Any legal debate arising from the service agreement shall be settled by the competent court according to the location of the service.

26.2. The code of conduct applicable for the hotel services provided by the Service Provider shall be contained by the Code of Ethics of the Alliance of Hungarian Hotels and Restaurants, referred to within the Preamble of these GTC, available at the website indicated thereby. 

In addition, regarding the services of the Service Provider, no code of conduct has been accepted according to Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices against Consumers.

 

27. MANAGEMENT OF COMPLAINTS, SETTLEMENT OF DISPUTES

27.1. For the Service Provider, it is the most important thing to have Guests who are always satisfied with the service provided by the hotel. Any complaint we receive from our guests will be inspected in an unbiased and equal manner, within an equal procedure. Following the inspection of the complaint, the Service Provider undertakes to give an answer which addresses the result of the complete inspection of the complaint in detail, and the measures suggested to be taken in order to resolve or settle the complaint. 

27.2. A complaint is an objection arising in connection with certain services or failures of the Service Provider, where the person making the complaint clearly and explicitly request the Service Provider to proceed for the sake of a settlement. 

27.3. In case of any question or complaint concerning the operation of the hotel, the bookings or the services, the Guest may contact the Service Provider by the following contact details:

Debreceni Gyógyfürdő Kft., Address: Nagyerdei park 1., Debrecen 4032 

Electronic address: hotel@hotellycium.hu 

Telephone: +36 52 506 600

27.4 In accordance with statutory provisions, the Service Provider shall give substantial answers to the written complaints within 30 days. Both the complaints written into the consumer’s book of complaints, or communicated in any other written form, shall be managed as a complaint by Hotel Lycium Debrecen.

27.5. If possible, the complaints communicated orally shall be resolved immediately by the Service Provider, if not possible, a record shall be made on the complaint communicated orally. If possible, the record shall be finalized with the consent of the guest making the complaint, and one copy of it shall be provided to it. If the latter is not possible, the record shall be sent concurrently with the response given to the complaint at latest - no later than 30 days following the receipt of the complaint. 

27.6. Each complaint shall be registered by the Service Provider, while putting a particular emphasis on the protection of personal data. The requested personal data only serves for information purposes, they shall not have any other purpose related to data collection. 

27.7. The data of the Guest making the complaint shall be managed in accordance with the provisions of Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information. 

27.8. The substantial decision of the Service Provider on the complaint shall be delivered to the person making the complaint, with an accurate, articulate and clear justification. If the document which contains the final decision refers to a legal act, information shall also be provided on the related provisions of such legal act, in addition to the number of the legal act. 

27.9. In case of the refusal of the complaint, or the failure of giving an answer within the period prescribed for giving an answer, the Guest may contact the following bodies or authorities: 

27.9.1. In case of a breach related to consumer protection, the Guest considered as a consumer may contact the Ministry of National Development or the county district office competent according to the location: www.jarasinfo.gov.hu. 

27.9.2. The Guest considered as a consumer may initiate a proceeding at the contacts of the Arbitration Board competent according to the address or the consumer or the place of business of the obligor. 

27.9.3. In case of a cross-border legal debate, the Guest may make a complaint electronically to the Budapest Arbitration Board by clicking at the link www.bekeltet.hu.

27.9.4. For the case when the Guest has any question in connection with the proceeding, the Budapest Arbitration Board may be contacted as an online point of debate settlement: 

floor 3 door 310, Krisztina körút 99, Budapest 1016, Hungary 

Postal address: Pf.: 10., Budapest 1253, Hungary 

Email: bekelteto.testulet@bkik.hu 

Fax: +36 1 488 21 86 Telephone: +36 1 488 21 31 

27.9.5. Depending on the nature of the case, the Guest may make a complaint to the following bodies, according to the business location of the Service Provider. 

County District Office of Debrecen 

Address: Piac u. 42-48., Debrecen 4024, Hungary   

Telephone: +36 52/ 516-140 

Email: debrecen.jh@hajdu.gov.hu

Hajdú-Bihar County Arbitration Board 

Address: Vörösmarty u. 13-15., Debrecen 4025, Hungary 

Telephone: 52-500-710 

Email: bekelteto@hbkik.hu

Notary of Debrecen City with County Rights 

Address: Piac u. 20., Debrecen 4024, Hungary 

Telephone: (52) 511-400 

Email: jegyzo@ph.debrecen.hu 

Internet: www.debrecen.hu

27.10. For the case when the Service Provider breaches the rights of the customer prescribed by statutory provisions during the management of a complaint (e.g. the failure of giving a substantial answer in a timely manner to a complaint communicated orally or in writing, the deception of the consumer, any other breach of statutory provisions related to consumer protection), the consumer may contact the competent regional body of the National Authority of Consumer Protection (NFH). The regional bodies of the National Authority of Consumer Protection are the Consumer Protection Divisions of the county Government Office, which may be located in each county center: www.nfh.hu/teruleti

 27.11. Any matter not regulated by these General Terms and Conditions shall be governed by the provisions of the Civil Code of Hungary, Government Decree 45/2014. (II. 26.) on Contracts Concluded Between Distant Parties, Act CVIII of 2001 on Certain Aspects of Electronic Commerce and Information Society Services, and Act CLV of 1997. 

 

28. IMPORTANT TERMS

28.1. Sale and purchase agreement: Any sale and purchase agreement according to the Civil Code of Hungary, and any other agreement having goods or services as a subject. 

28.2. Service agreement: An agreement which is different from a sale and purchase agreement, in which the enterprise provides a service or undertakes to provide a service, and in which the consumer pays or undertakes to pay the price of the service. 

28.3. Arbitration board: Organization established on a long-term basis in order to settle consumer legal debates within the framework of an alternative settlement procedure, registered by the authorized body (person) described by this Act. 

28.4. Online sale and purchase or online service agreement: Sale and purchase or service agreement which prescribes that the enterprise or its intermediary offers some goods for buying or offers some services for using through a website or other electronic device, and the consumer orders the goods or services through this website or other electronic device. 

28.5. Customer legal debate: Any debate arising in connection with the establishment or completion of a sale and purchase or service agreement between the consumer and the business, or in case of the lack of the sale and purchase or service agreement established between the consumer and the business, any debate in connection with the quality or safety of the products, the application of product safety rules, and the quality of the service. 

28.6. Domestic consumer legal debate: A legal debate arising in connection with a sale and purchase or service agreement, where the permanent or temporary residence of the concerned consumer is located in Hungary at the time when the good or service is ordered, and the seat, branch office or settling place of the enterprise is also located in Hungary. 

28.7. Cross-border consumer legal debate: Legal debate arising in connection with a sale and purchase or service agreement, where the permanent or temporary residence of the concerned consumer is located in Hungary, and the seat, branch office or settling place of the enterprise is located in a different European Union member state, or if the permanent or temporary residence of the concerned consumer is located in a different European Union member state, and the seat of the enterprise is located in Hungary. 

LEGAL DECLARATION

We would like to draw your attention to the fact that the data, documents, information, pictures, charts, writings and graphics, and the layout of the website appearing on your screen, shall be considered as protected in accordance with the provisions of Act LXXVI on Copyright and Act V of 2013 on the Civil Code of Hungary. 

In case of the establishment of the accommodation service provision agreement, you declare that you have read and understood the above conditions and rules, and you agree with them. 

The GTC may be subject to subsequent modifications, such modifications shall be published on the website of the hotel, and the valid and effective GTC shall also be displayed at the reception desk of the hotel. 

Valid for the date below, until being withdrawn.

 

Done in Debrecen on 28 February 2018